CLOSING TIME ~ OUT OF TIME DESIGNS

….COMBINING LIFE AND ART


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O’Charleys – Part Deux

So back in April I posted about my dinner at O’Charley’s Eastgate how it left something to be desired-mainly the appetizer which wasn’t brought out until after the dinner. If you read the post you also saw that the manager and our waitress were right on top of the situation and we went away willing to give  it another try.

Last night Date Guy and I went back. As neither of us had lunch we were hungry and went early. Being friday afternoon/evening and Happy Hour the place was crowded!  We were seated within 10 minutes and our waitress Deanne was right on top of our drink order. After looking at the menu I saw what I wanted and it wasn’t on the menu. Here I’ll explain…what was on the menu was a Chicken Bacon Bleu on Ciabbata Roll.  Ok all of that sounded good but I had chicken the previous two nights and wanted a burger.  I asked Deanna if the kitchen could substitute a hambuger making it a Burger Bacon Bleu, and sure enough they did without blinking an eye.  Date Guy had steak the previous two nights so he opted for chicken.

We both enjoyed our meals and as the picture shows my burger was wonderful ( the fries were great as well).  Date Guy is not too expressive but he did enjoy his chicken and pasta (and happy hour draft).  Our waitress checked on us often enough to show she cared but not so often as to annoy us.  I have to say a kind word for all the staff here:

We were sitting by the bar and three blond bimbos (sorry- I call it as I see it) were leaving when they spied someone they knew at the bar.  They descended like colorful parrots and proceeded to hog the aisle between the bar and the row of tables where we were seated.  Totally oblivious to the wait staff and other patrons also trying to leave they stood and talked for half an hour or more.  Meanwhile, the staff was trying to carry trays of food, drink jugs and plain just get by them.  These gals must have had tunnel vision because the staff was clearly having a hard time navigating that tiny space but they weren’t going to budge until they were ready. At one point another gal joined them!  Kudos to the staff for not “accidently” spilling a drink jug on them (this is why I was never a waitress!) They didn’t even say that  it was creating a fire hazard, they just kept on working as best as they could under the circumstances. Hats off to you guys!

So our return trip to O’Charley”s was a success; the food was good, the staff has always been great and I will certainly return again.


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“Comps”…It’s What’s For Dinner!

So today, Date Guy and I went to dinner at O’Charleys in Eastgate.  We had spent the afternoon at the Cincinnati Art Museum and were ravenous by the time we got to the restaurant.

We decided to have the 2 for $20 special (appetizer and two entrees).  We ordered the spinach dip/chip for our appetizer to share. We also told the waitress that we wanted rolls which she brought out hot and fresh – so far so good.  We were talking about the exhibits at the museum so when the food arrived we were surprised.  However, it was not the spinach dip, it was instead our entrees.  I inquired as to the whereabouts of the spinach dip which surprised Katie, our waitress.  The kitchen said it had been sent already, so apparently it went to the wrong table.  Katie went back to the kitchen to send another, but since our entree was there we went ahead and ate. Since the meal price included the appetizer we couldn’t really tell them to deduct it from the bill. It actually wasn’t busy so I am not sure what the problem was in the kitchen.  The manager, Tim, came out to apologize saying again that ‘the kitchen was working on it.’

I kept thinking that our spinach dip would be out soon but we were nearly finished and still no dip. Now I’m not too hard to please in a restaurant; just bring me food and let me eat it in peace….but I was a little frosted this time.  Once again Tim stopped at our table asking if we would like the chips and dip boxed up to take home, I said, yes please and he then said “Folks, I am very sorry this happened, I don’t know what was wrong in the kitchen but tonight your dinner is on me. No check, I hope that you will give us another try.”  Guy Friend started to protest in manly fashion that it wasn’t necessary, but Tim insisted and when Katie stopped by she said the same thing, she was sorry, no check, please give us another try.

Today, would have been a good day anyway-beautiful weather, a trip to a museum, company of Date Guy, but then to have the dinner comped was the icing on the cake.

As I said I’m not hard to please and I wasn’t going to make a fuss about this but it was gratifying to have the manager step in and take charge of an unpleasant situation.  Too many times management doesn’t care enough about customer relations and little things snowball into larger-than-it-should-be situations. I won’t let one small incident deter me; I will indeed give O’Charleys another chance (I probably would have even without the comped meal) and I am writing this to thank Katie and Tim for being courteous and pleasant while dealing with a problem they did not create.  And if you get the chance stop in O’Charleys-the food is really good.  And say hi to Tim and Katie.

P.S. Real names used (except for Date Guy)